Boost end-user engagement with live video chat via FIVE9 for faster resolution and better CX.
VideoEngager is a seamless, WebRTC-based video chat solution designed for Cloud Contact Centers (CCaaS). It empowers agents and customers to connect instantly through a simple click, fostering rich, real-time video interactions that enhance communication and drive results.
Visual Demos: Agents can provide product demonstrations, increasing the likelihood of sales and upsells. Building Trust: Face-to-face interaction helps build trust, making customers more comfortable with high-value transactions.
First Contact Resolution: The ability to see the customer's environment can help agents resolve issues on the first call, reducing the overall call volume and operational costs. Training and Support: New agents can receive more effective training through video interactions, and supervisors can offer real-time support during calls.
Customers initiate video chats directly from your website or mobile app using any browser, eliminating the need for downloads or installations
VideoEngager allows agents to provide a more personalized and human touch to customer interactions, leading to increased customer satisfaction. Visual Assistance: Agents can better understand and resolve customer issues by seeing the problem, leading to faster resolution times and reducing the need for multiple contacts.
VideoEngager offers the highest level of security and is the video chat solution of choice for many financial and healthcare institutions. Our recording and retrieval infrastructure is unique in that no data points leave the customer boundaries, filling a security need lacked by other solutions.
Enhanced customer experiences foster greater brand loyalty and word-of-mouth referrals.