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VISUAL SENTIMENT ANALYSIS: 

Real-time image data from video feeds to assess and interpret the emotional states of video call participants

News

Next-Generation Video Sentiment Analysis

  • Reduce agent training costs by making
    feedback more efficient and insightful
  • Use data to enhance agent training, leading
    to higher CSAT and lower AHT
  • Compare survey responses with sentiment
    data (e.g. are agents missing cues that
    show up as negative survey results)

Key Benefits

  • Enhanced Customer Experience: By detecting real-time emotions, customer service agents can adjust their responses to better address frustration, confusion, or satisfaction, improving overall customer support quality and outcomes.
  • Proactive Problem Resolution: By identifying signs of negative sentiment, such as frustration or confusion, in real time, agents, teachers, or managers can proactively address issues before they escalate, leading to more positive outcomes.
  • Improved Engagement in Virtual Meetings: Video sentiment analysis can help presenters gauge audience reactions, allowing them to modify their tone or pacing to maintain interest and engagement during virtual meetings or presentations.