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AI AGENT INTEGRATIONS WITH AI BOTS AND INTELIGENT VIRTUAL ASSISTANTS 

SEAMLESS AI to human engagement

 Consumers increasingly rely on chatbots for simple inquiries, yet three-quarters still prefer speaking to live agents, according to a CX Dive research of 4,000 U.S. and U.K. respondents. VideoEngager bridges this gap by enabling seamless escalation from AI bots and Virtual Agents (e.g. IBM Whatson, Dialogflow, OpenAI, WhatsAPP Bots, Five9 IVA, Verint IVA) to live video calls with human agents. 

key benefits

  • Enhance customer engagement with personalized, high-touch experiences 
  • Improve operational efficiency by automating escalation process
  • Ensure scalability to handle high interaction volumes without compromising quality