Seamless Integration of VideoEngager with Verint: Elevate Your Customer Engagement

Revolutionary Video Interaction Experience

Welcome to the next level of customer engagement with VideoEngager, now seamlessly integrated with Verint’s Engagement Data Management (EDM) and Workforce Optimization (WFO) platforms. This powerful combination allows businesses across various industries—such as finance, healthcare, retail, and more—to leverage live video interactions while ensuring security, compliance, and a unified customer experience.

Why Choose VideoEngager Integrated with Verint?

In today’s digital landscape, customers demand more personalized and interactive experiences. VideoEngager, integrated with Verint, meets this demand by offering live video chat capabilities that can be recorded, managed, and analyzed within Verint’s robust ecosystem. Whether you’re providing technical support, conducting identity verification, or offering personalized financial advice, this integration ensures that every interaction is secure, compliant, and easily accessible for future use.

Key Features of VideoEngager with Verint Integration

Comprehensive Video Recording and Storage

Record live video sessions with options for video and audio or audio-only modes.
Secure storage on cloud platforms like Amazon S3 or Azure, with flexible endpoints including AWS, GCP, and on-premise solutions.
Advanced security features including GDPR, CCPA, HIPAA, and PCI compliance, ensuring that your data is protected at all times.
Fine-grained administrative access control and robust encryption to safeguard sensitive information.

Seamless Integration with Verint EDM and WFO

All video interactions are normalized and integrated into Verint’s EDM for easy search, replay, and quality monitoring.
Utilize Verint’s powerful Speech Analytics and other applications to analyze and optimize your customer interactions.
Ensure consistent data management and compliance across all customer engagement channels.

Enhanced Customer Engagement Across Industries

VideoEngager’s integration with Verint is ideal for various industry applications:

Financial Services: Conduct secure and compliant video consultations, identity verifications, and product demonstrations.
Healthcare: Offer telehealth consultations and remote patient monitoring with the assurance of HIPAA compliance.
Retail: Provide personalized customer service through video kiosks or online support, enhancing the shopping experience.
Education: Facilitate remote learning and virtual classrooms with secure, recorded sessions.

Use cases

Sales and Demos: Accelerate your sales cycle with live video demonstrations and presentations, recorded for future reference and analysis.
Customer Support: Improve communication and troubleshooting with live video support, reducing miscommunication and enhancing customer satisfaction.
Technical Inspections: Allow experts to remotely diagnose issues via video, increasing efficiency and reducing the need for on-site visits.
Identity verification: Add an extra layer of security by verifying customer identities through live video interactions, with recorded sessions stored securely for compliance purposes.

Simple, Seamless, and Secure

Integrating VideoEngager with Verint is designed to be straightforward and hassle-free. With no complex installations required, your team can quickly begin utilizing live video chats to enhance customer engagement while ensuring that every interaction is recorded, secure, and fully compliant with industry regulations.

Get Started Today

Ready to bring human connection back into your digital processes? Contact us to learn more about how VideoEngager integrated with Verint can transform your customer engagement strategy.