Empowers agents and customers to connect instantly via WebRTC-based video chat with a simple click, delivering rich, real-time interactions.

Effortless Customer Connections: VideoEngager & Zendesk

For an empathetic connection with your customers and bring human connection back into your digital interactions with video.

Seamlessly integrate VideoEngager in Zendesk to deliver an all-in-one digital customer engagement solution. No customer download or installation required.

Instant Visual Support

Increase FCR, Reduce Handling time and more utilizing our robust feature set offering items like video recording, screen sharing with annotations, full mobile support, file sharing, co-browsing and more. For a full list of features see VideoEngager App listing on the Marketplace.

Key Features

No Download or Installation: The end-user can connect to the agent through any browser, desktop or mobile with no installation or download.
Secure recording infrastructure: Recording service and storage can be hosted on customer premises for compliance.
Escalation from AI Bots: Connect directly to a live agent via video from any AI bot interaction.
Certifications: GDPR, PCI DSS, HIPAA, ISO27001 and SOC 2 Compliant